Ralf Kircher

Ralf Kircher

Ralf Kircher is Group Executive Editor for SmartWork Media, overseeing INSTORE and INDESIGN magazines. He thinks the perfect jewelry-store experience is one that doesn't make him feel like the bumbling romantic his wife knows him to be.

Website URL: http://instoremag.com/
Write on Thursday, 10 July 2014 Published in Customer Service

In an interview with public radio’s Marketplace last week, President Obama was asked to describe his job in five words or less.

“My job is to keep the American people safe and to create a platform for hardworking people to succeed,” the president told host Kai Ryssdal.

Write on Thursday, 03 July 2014 Published in Customer Service

In the somewhat rare area where jewelry and technology overlap, we recently came across an item on wired.com worth noting. A June 27 post pointed out a book called The Ultimate Guide to Sea Glass by Mary Beth Beuke.

Write on Thursday, 15 May 2014 Published in Customer Service

There's a new book out that suggests what you are touching could affect the way you negotiate — and more important — the way your customer negotiates or is willing to part ways with her money.

Write on Thursday, 08 May 2014 Published in Customer Service

Now you know I can’t reveal that just yet, don’t you? Heck, I don’t even know that myself ... yet.

We’ve been getting a lot of inquiries lately about the 2014 America’s Coolest Stores contest, so what I can do is give a quick update to let everyone know where things currently stand.

Write on Thursday, 24 April 2014 Published in Customer Service

A few things in the news I’ve come across in the past week probably don’t warrant their own stories, but they were tibdits too valuable not to share.