Ralf Kircher

Ralf Kircher

Ralf Kircher is Group Executive Editor for SmartWork Media, overseeing INSTORE and INDESIGN magazines. He thinks the perfect jewelry-store experience is one that doesn't make him feel like the bumbling romantic his wife knows him to be.

Website URL: http://instoremag.com/
Write on Monday, 20 April 2015 Published in Customer Service

In his Saturday keynote address to attendees of The SMART Show, best-selling author Paco Underhill listed five factors influencing how retail will have to evolve in the immediate future.

Write on Thursday, 18 December 2014 Published in Customer Service

A few weeks ago I mentioned here that INSTORE and INDESIGN were nominees for several magazine industry awards. This past week, we received an early Christmas gift with news that INSTORE had taken the gold award for best B-to-B retail magazine full issue in the FOLIO: magazine Eddie Awards. The news came with a hint of bittersweet, as one of the competitors we edged out was our sister publication INDESIGN, which had also been nominated.

Write on Thursday, 27 November 2014 Published in Customer Service

You don’t normally associate Thanksgiving with jewelry, but one Thanksgiving years ago will forever make me think of turkey and watches, specifically a Timex that kept on ticking.

Write on Thursday, 13 November 2014 Published in Customer Service

I may have said this as often as David Geller has reminded you to raise your repair prices, but I have the happy occasion to say it again: What matters most to us at INSTORE and INDESIGN is what you, our readers, think of our magazines, but when we get outside verification from those in the magazine industry that they think highly of us too, well that also feels pretty good.

Write on Thursday, 23 October 2014 Published in Customer Service

As if there aren’t enough worries in the world, turns out our phones can be hacked. Yesterday’s news, you say? Not your cellphone; we all know that. I’m talking land lines.