Disarm them with your busy demeanor.

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Looking busy helps you make sales.

WHY? According to Harry Friedman, walking around purposefully gives customers “the impression you have something on your mind other than slamming them up against the wall and taking all of their money.”

HOW? Friedman’s method? Holding a file in your hand, say “Hi there” to a customer and walk past. Then take four more steps, turn around and give your opening line as though it just jumped into your head. (For one example, hold up two print-outs of advertising designs: "Tell me something. Do you like this ad or this one?" Presto, conversation opened. And the customer will probably appreciate you being interested in their opinion.)

SOURCE: Harry Friedman

    Get more great sales advice from Harry Friedman, one of this year's "Monsters of Sales", at The SMART Jewelry Show  
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