Write on Thursday, 01 March 2012 Published in Customer Service

Wanted to share another snippet from a book I’ll soon be reviewing in INSTORE.

Write on Thursday, 09 February 2012 Published in Customer Service

Last month in our Hot Sellers column, where Brain Squad members share insights about the bestselling items of the previous month, three jewelers scattered from Massachusetts to Alberta, Canada, mentioned a run on shamballa bracelets, those sort of macramé bead bracelets that in one era might have been called hippie-ish and now just appear to be plain hip.

Write on Thursday, 02 February 2012 Published in Customer Service

As if online shopping weren’t a big enough worry, the New York Times reports that it’s now changing the way customers want salespeople to greet and deal with them.