Write on Thursday, 15 March 2012 Published in Customer Service

In our upcoming April issue, managing editor Eileen McClelland has this amazing story on the new rules of selling to the new generation. From young shoppers in their 20s and here on out, the rules have changed as to their expectations of service, product knowledge, price and selection.

Write on Thursday, 08 March 2012 Published in Customer Service

A fantastic way to get customers to understand the value and long-term investment in a piece of fine gold jewelry is to help them better understand the value of gold.