Eileen McClelland

Eileen McClelland

Eileen McClelland is the managing editor at INSTORE Magazine.

Write on Tuesday, 30 June 2015 Published in Best Practices

I recently read about a technique for dealing with angry customers -- over the phone.

Write on Tuesday, 23 June 2015 Published in Best Practices

Last year, when researching a package of articles for INSTORE about how to avoid “hires from hell!” , I got an earful as well as an education.

Write on Tuesday, 16 June 2015 Published in Best Practices

Philip Bosen, director of Von Bargen’s Jewelry, used to wonder just what his customers wanted, especially when it came to merchandise.

Write on Thursday, 11 June 2015 Published in Best Practices

Lake Giles of Thinkspace Jeweler was one of the speakers on the topic “Digital Strategy for Websites, Adwords and SEO” during the American Gem Society Conclave in New Orleans recently. (Thinkspace Jeweler is a cloud-driven website management system and Internet marketing service designed for jewelers.)

Write on Monday, 01 June 2015 Published in Best Practices

LAS VEGAS — During the annual Rapaport Breakfast at JCK Las Vegas on Sunday morning, Martin Rapaport called for a “hallmarking” system that can be used in the diamond industry to differentiate ethical players who use responsible sourcing.