Eileen McClelland

Eileen McClelland

Eileen McClelland is the managing editor at INSTORE Magazine.

Write on Tuesday, 07 October 2014 Published in Best Practices

I talked to Greg Stopka, owner of JewelSmiths in Pleasant Hills, CA, recently, while I was working on a last-minute holiday advice article that’s scheduled to appear in the November issue of INSTORE.

Write on Tuesday, 30 September 2014 Published in Best Practices

When Borsheims of Omaha, NE, opened a second location called Borsheims Boutique on Nov. 15, 2013 — in an upscale, revamped outlet mall named Nebraska Crossings — more than 100,000 customers visited the mall the first three days it was open.

Write on Tuesday, 23 September 2014 Published in Best Practices

Are you considering a men’s night this year? In gathering tidbits for a November article on last-minute holiday preparations, I learned that Judith Ripka’s East Hills, Long Island, NY, store has hosted a Men’s Cigars and Scotch Shopping Night in the past, which was a big hit with the guys and an unqualified success for the business.

Write on Tuesday, 09 September 2014 Published in Best Practices

TIVOL’s ad campaign, “TIVOL Has Gone to the Dogs,” has done a great job of bringing new customers into the store while also linking the store’s brand identity to community interests.

Write on Tuesday, 26 August 2014 Published in Best Practices

Although you might not suspect it upon first chatting with the amiable Donna Burgess, the Tennessee native is what sales trainer Shane Decker would categorize as a missile. In other words, she's a Type A personality who gets straight to the point and the point is to sell jewelry. If you need more evidence this grandmother of 11 is a shark, she relaxes by reading murder mysteries, especially the serial-killer kind.