Eileen McClelland is the managing editor at INSTORE Magazine.
I recently read about a technique for dealing with angry customers -- over the phone.
Last year, when researching a package of articles for INSTORE about how to avoid “hires from hell!” , I got an earful as well as an education.
Philip Bosen, director of Von Bargen’s Jewelry, used to wonder just what his customers wanted, especially when it came to merchandise.
Lake Giles of Thinkspace Jeweler was one of the speakers on the topic “Digital Strategy for Websites, Adwords and SEO” during the American Gem Society Conclave in New Orleans recently. (Thinkspace Jeweler is a cloud-driven website management system and Internet marketing service designed for jewelers.)
LAS VEGAS — During the annual Rapaport Breakfast at JCK Las Vegas on Sunday morning, Martin Rapaport called for a “hallmarking” system that can be used in the diamond industry to differentiate ethical players who use responsible sourcing.