YOUR TIP FOR APRIL 27, 2010
[h3]Hand out cue cards — it's time your staff learned how to handle an objection.[/h3]
WHY? Good training isn't just about getting across the big ideas — it should include the little things too, like concrete phrases they can use on the sales floor.
HOW? Ask your sales associates to write down the most common price objections they encounter. Write one on the front of each note card, and on the back write four to five of your surefire responses. Share and practice.
|SOURCE: Shane Decker|