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  YOUR TIP FOR SEPTEMBER 14, 2011
 
 

[h3]Don't waste time on the phone - cut to the chase without the other person even noticing. [/h3]
WHY? Friendly chats with vendors or customers can be nice, but they can also be time-wasters when you should be doing other things to improve your business.

HOW? Get to the point right away. If you are the caller, say: "Hello, Paul. I need two questions answered and I know you are the only person that can help me." Or, if you are receiving the call, cut to the chase with the ever reliable: "Hi, Lynn. It's nice to hear from you. What can I help you with today?" And avoid never-ending phone tag. Leave short instructive voice mails that inform the person you're chasing what the purpose of the call is and what exactly is needed. That will arm them with the necessary information to respond promptly. For example: "Hi Johnny, it's Maria from COL Designs. Please call me with the shipment date for that line of toe rings I ordered. Thanks for your help."

SOURCE: INSTORE
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